Privacy Policy

Effective Date: 13 May 2026

Bliss Security (Private) Limited (“Bliss Security”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our website, WhatsApp, phone, email, or in person.

1. Information We Collect

We may collect the following personal information:

  • Full name

  • Contact details (phone, email, physical address)

  • Service inquiries and preferences

  • Property information related to security assessments

  • Payment and billing information (when applicable)

  • Communications you send to us (including WhatsApp, email, and call records)

2. How We Collect Information

We collect information when you:

  • Submit forms on our website (contact, quotation requests)

  • Send messages via WhatsApp, Facebook, or email

  • Engage with our Facebook or Instagram pages

  • Schedule site assessments or service appointments

  • Communicate with our sales consultants or technicians

3. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide quotations

  • Schedule and conduct site assessments

  • Deliver security services and ongoing support

  • Process invoices and payments

  • Communicate updates about your service

  • Comply with legal and regulatory obligations

4. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Trusted service providers (CRM, communication, payment processors) who help us deliver our services

  • Law enforcement or regulatory bodies when legally required

  • Successors in the event of a business transfer or merger

5. Data Security

We implement reasonable technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. No method of transmission over the internet is 100% secure, but we strive to use industry-standard safeguards.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your information (subject to legal retention requirements)

  • Opt out of marketing communications at any time

To exercise these rights, contact us at info@blisssecurity.co.zw.

7. WhatsApp and Messaging Communications

When you communicate with us via WhatsApp Business, your messages are processed through Meta Platforms, Inc. Their use of your data is governed by Meta’s own privacy policy. We retain WhatsApp conversation history in our customer relationship management system for service delivery and quality purposes.

8. Cookies

Our website uses cookies to improve your browsing experience. You can disable cookies in your browser settings, but some features may not function correctly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

For any questions about this Privacy Policy or how we handle your information:

Bliss Security (Private) Limited
2740 Ventersburg Road, Sunway City, Ruwa, Harare, Zimbabwe
Email: info@blisssecurity.co.zw
Phone: +263 783 875 330 / +263 719 777 515